Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Reporting on multiple Phone number fields

edited Sep 23, 2016 5:26PM in Reporting & Analytics for B2C Service 2 comments

Content

We are having a problem with contacts putting in the same phone number in multiple phone number fields (Home, Mobile, Office, ect.). This is causing routing problems on our advanced routing system. Is there a way to pull up a report that only shows phone numbers that are in multiple fields?

Version

Service Cloud
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!