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Reporting on multiple Phone number fields

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edited Sep 23, 2016 5:26PM in Reporting & Analytics for B2C Service 2 comments

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We are having a problem with contacts putting in the same phone number in multiple phone number fields (Home, Mobile, Office, ect.). This is causing routing problems on our advanced routing system. Is there a way to pull up a report that only shows phone numbers that are in multiple fields?

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Service Cloud

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