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Extend Answer Effectiveness report (ID#206)

edited Sep 19, 2018 5:49PM in Reporting & Analytics for B2C Service 1 comment

Content

Hello,

We are trying to extend the functionality of Answer Effectiveness report. This report is currently showing number of incidents and chats. 

We would like further report linking, or to create another report where we could see: The exact incident ID (or a link to open the incident) which were submitted after viewing this answer and details of the incidents.

Any help would be appreciated.

Thanks in Advance


Regards,
Gireesh Bhat

Version

Feb 2016
Tagged:

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