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Aged Incident after Reassign

Accepted answer
edited Jun 29, 2018 5:26PM in Reporting & Analytics for B2C Service 1 comment



I'm looking for a way to have a report where I can have two columns; one showing the age of the incident which I currently have no problem doing, and another that shows the age of the incident since the team of the report created receives it. I'm essentially hoping to find a way where I can report incident age for an incident when it changes teams.


Group A has incident for 4 Days and transfers to Group B.

Group B closes the incident in 1 Day

Result: Incident was 5 days old but Group B's turned it around in 1 Day

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