Aged Incident after Reassign
I'm looking for a way to have a report where I can have two columns; one showing the age of the incident which I currently have no problem doing, and another that shows the age of the incident since the team of the report created receives it. I'm essentially hoping to find a way where I can report incident age for an incident when it changes teams.
Group A has incident for 4 Days and transfers to Group B.
Group B closes the incident in 1 Day
Result: Incident was 5 days old but Group B's turned it around in 1 Day