Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Aged Incident after Reassign

edited Jun 29, 2018 5:26PM in Reporting & Analytics for B2C Service 1 comment

Content

Hello--

I'm looking for a way to have a report where I can have two columns; one showing the age of the incident which I currently have no problem doing, and another that shows the age of the incident since the team of the report created receives it. I'm essentially hoping to find a way where I can report incident age for an incident when it changes teams.

Example:

Group A has incident for 4 Days and transfers to Group B.

Group B closes the incident in 1 Day

Result: Incident was 5 days old but Group B's turned it around in 1 Day

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!