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3 responses from staff account in a row

Accepted answer
edited Jul 2, 2018 2:25PM in Reporting & Analytics for B2C Service 4 comments



I am trying to count the number of threads from Staff Account (from Threads table) when there was no threads from other users in between (e.g. trying to identify a scenario of 3 reminders with no action from a user). Initially, I was planning on using the sequence field but I have found on Community that this field is used for a different purpose (to distinguish threads entered at the same time). Taking this into account, I think that the only way is to create a custom script which would check a value of thread type in current and previous

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