Unable To Retrieve Incident Queue Statistics From Oracle Service Cloud.

Content

Hi guys,

I want to retrieve incidents queue statistics like chat queue statistics with help of Rest API end point.

For this I have been through with oracle Rest  API "http://docs.oracle.com/cloud/february2016/servicecs_gs/CXSVC/" and found a end point for this.

But I am not sure in this because this statistics data field not look like chat queue statistics data field so please correct me if I am wrong.

Please guide me how can I retrieve incident queue statistics data?

Thanks

 

Version

I am using version "v1.3" of REST API

Code Snippet

             URI: https://xyz.com/services/rest/connect/v1.3/analyticsReportResults

Request Body:{"id":120}

Response Body":
{
  "count": 182,
  "name": "Incidents",
  "columnNames": [
    "Subject",
    "Status",
    "Full Name",
    "Queue",
    "Date Last Updated",
    "Reference #",
    "Weight"
  ],
  "rows": [
    [
      "HMS | DO | Test",
      "Unresolved",
      null,
      "Tier 1",