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Time in Waiting Status

Received Response
edited Jul 10, 2018 2:16PM in Reporting & Analytics for B2C Service 2 comments


I have been trying to tweak the report 'Time in Status' shared in the Analytics Cookbook: What I am after is adding the time of duration for rows where status is in waiting. As the duration is calculated via Custom Script, I could not find a way to reference that value in the expression (ideally I would like to create that calculation as a viariable so that I can call it out in different reports-although not sure whether that's possible).

Can you please confirm whether this cannot be done or let me know if I am missing something?  

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