You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Time in Waiting Status

Received Response
20
Views
2
Comments
edited Jul 10, 2018 2:16PM in Reporting & Analytics for B2C Service 2 comments

Content

I have been trying to tweak the report 'Time in Status' shared in the Analytics Cookbook: https://cloudcustomerconnect.oracle.com/posts/217d3f8d00. What I am after is adding the time of duration for rows where status is in waiting. As the duration is calculated via Custom Script, I could not find a way to reference that value in the expression (ideally I would like to create that calculation as a viariable so that I can call it out in different reports-although not sure whether that's possible).



Can you please confirm whether this cannot be done or let me know if I am missing something?  

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!