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Any luck using Average Message Response Time per agent?

edited Oct 5, 2016 3:54PM in Reporting & Analytics for B2C Service 1 comment

Content

Hi everyone,

Is there a way to calculate the Average Message Response Time in a report per Agent?  Right now we are looking at a report that is looking at our queues and calculating the Average Message Response Time per queue using the expression I have attached.   Has anyone had any luck with this?

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November 2015
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