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Dashboard Report Calculation Issue — Cloud Customer Connect
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Dashboard Report Calculation Issue

Received Response
edited Jul 16, 2018 1:15PM in Reporting & Analytics for B2C Service 7 comments



I have multiple reports on my dashboard but having issue with "Incident summary" report. It calculates all statuses of incidents except "Opened" only. I have rechecked my calculation formula. It's fine and working with rest of the incident statuses.
Kindly suggest issue that might be happening for only "Opened" status incident.
PFA screenshot.


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