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Issues with Reports Not Matching

edited Oct 6, 2016 4:41PM in Reporting & Analytics for B2C Service 1 comment

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I am creating some very simple reporting to send monthly to a number of the departments we support, and I am getting some weird differences in incident counts.  There are just some very simple filters, and no drill downs.

I have two reports I am comparing, one with a cross-tab at the Category_lvl2 level, and the other that goes down to category lvl3.  Both have the same filters.  On the category lvl3 report, I have data not being counted.  

This seems like it should be very simple, and I am not sure why there is this mismatch. 

 

Report details with category level two uploaded...

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