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Filtering a report for incidents created in the last business day

edited Oct 17, 2016 8:49AM in Reporting & Analytics for B2C Service 4 comments

Content

Hi there -

I have a report that I'm filtering by incident date created, by -1 days rounded to show me all incidents created in the last day.

This works fine, but the problem comes on incidents that are created on Fridays because when I open the report on a Monday, instead of showing me the incidents created in the last working day (i.e. Friday), it's showing me incidents created on the last day (i.e. Sunday), which is no incidents, since we work M - F.

Is there any way to filter by last working day, rather than last day, or get around this issue?

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