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Report on Chat Transfers

edited Oct 20, 2016 4:54AM in Reporting & Analytics for B2C Service 2 comments

Content

Hi,

Wanted to check if there was an out of the box report that shows where an agent transfers a chat to? For example, if someone transfers a tech chat, can we see how many in a given or week are transferred and to who?

Thanks,
Vignesh

  

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