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Declined and re-routed conversations like we can with accepted

edited Oct 26, 2016 9:07AM in Reporting & Analytics for B2C Service

Content

Hi,

Do we have a report on declined and re-routed conversations like we can with accepted (Accepted Interactions)?
Searched for the same and could not find any. Also tried using interaction_segments or interaction_segment_events and filtered where event_id = "Declined", but still not able to link that to get the chat transcript. Any help in this would be really great.

Thanks,
Vignesh

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