Report on Agent Time Worked on an Incident when not First Agent

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Hello,

I have a need to show the team performance of agents who are at the top of our customer service chain. Our usual workflow is that the first tier of support will take an incident, reply, and then if a customer is still not satisfied and they need to escalate it they assign to a new queue.

 

I want to report on the time from assign to response for these top tier agents, so I'm using inc_performance.intv_type but I can't figure out a filter set to show me ONLY the response times for the top tier agents. Even if I force the report to only look at certain agents or the queue I want, it still shows me the assign to response time of all agents who ever responded on the incident.