What's new in Customer Journeys?

Connect and learn more! ×
Time incident handled — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Time incident handled

Received Response
edited Aug 9, 2018 2:04PM in Reporting & Analytics for B2C Service 17 comments


Hi guys,  

I need to create a report that shows

1. contact email

2. incident ref

3. count of threads

4. total time incident for contact handled (from new incident--> until solved and closed)

The report needs to be per contact and not per incident. 

How can I get 3, and how can I calculate 4? 

Does anyone have a report like this or similar?



Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!