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Concurrent Chats

edited Nov 1, 2016 10:47AM in Reporting & Analytics for B2C Service 3 comments

Content

Hi folks,

I have been tasked with working out the average amount of chats handled at a given time. We cap at 4 (our max number an agent can be working on at any one time) but we want to evaluate how many our agents are typically working. I will be honest I don't even know where to begin with this.

Any help would be very much appreciated.

Thanks

 

Pete

Version

Service Cloud
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