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Customer Account Parameter on Print Receivables Transactions does not show the customer account

in Receivables & Collections

Summary:

We are submitting the Print Receivables Transactions job for a specific customer account. However, the customer account cannot be searched and or selected on the job customer account parameter. The specific Preferred Delivery Method set on this customer account is the a custom delivery method(non-oracle seeded) that we added in the lookup.

On the other hand, if customer account has a seeded preferred delivery method set or null, the same customer account can be search on the Print Receivables Transactions job parameter.

What could be the cause of the issue here. Thanks.

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