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my email address can not receive the password reset email

in OCI - General

I forgot my password for Oracle Cloud,
when i want to get email to reset the password,
my email address can not receive the password resetting email,
check my spam folder,no email either.
I have checked many times.
How to solve this problem ?
Best regards.

my Cloud Account Name:
aijia313
my email:
aijia313@163.com

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