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How to show if a Case is "new" on My Inbox

edited Nov 15, 2016 11:17AM in Reporting & Analytics for B2C Service 1 comment

Content

Is there a way to show if a case is "new" on the My Inbox view?

Are you able to use functions with the Conditiional formatting? If so we could do something like show an icon on a column if there is a difference of less than one hour between "Date Created" and now()

 

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Service Cloud

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