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Abandoned Web chat wait times

edited Nov 16, 2016 1:50PM in Reporting & Analytics for B2C Service 2 comments

Content

Hi there

 

We are trying to identify how long customers have waited for before abandoning their chats. 

 

Can anyone tell me if this can be done and what field/s we'd need to pull into the report to do this?

 

Thanks

Claire

Version

Service Cloud
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