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Basic incident report containing the agents "Last Response".

Received Response
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edited Dec 9, 2016 7:57PM in Reporting & Analytics for B2C Service 1 comment

Content

I'm creating a report that shows open cases, and want it to include the text of the last response sent to the customer.  I'm pretty sure that the field exists, I just can locate it. Any suggestions on finding the Last Response text for an incident?

Thanks,

Tim F.

Version

Service Cloud

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