Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Understanding Trends from Threads

edited Dec 12, 2016 7:23PM in Reporting & Analytics for B2C Service 1 comment

Content

This holiday season I have been busy trying to find issues based on what customers are emailing and chatting with us about. I been successful in the sense that after I read a lot of incidents I can find similar incidents of the same problem type (using incidents.search_thread). Is anyone doing this with any sort of automation or reporting scripts?

Ideally, I would love to build a word cloud that shows me trends in what incidents are about.

Does anyone do any analysis on threads?

-Michael

Version

16.5
Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!