You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Learn about the new Oracle AI Agent Studio for Fusion Applications: Watch Now

Progress with Redwood: Redwood Resources for Oracle Cloud HCM -  Go Here

Can we display the department of the Primary Point of Contact on the HR Help Desk Summary page?

in Help Desk 5 comments

Summary:

Hi,

My client wants agents to be able to see the department of the Primary Point of Contact on the SR Summary/ Spotlight page (Somewhere in the red region in the screenshot below), has anyone successfully done this? I assume we need to create a custom field in Application Composer initially to then pull that into the Custom Layout in VBS but is this a custom Text field with Groovy Script embedded to show the department based on the PPOC or do we use a Dynamic List. Any support/ guidance will be greatly appreciated.

Content (please ensure you mask any confidential information):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!