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File format and extension of "file name" don't match

edited Dec 28, 2016 8:29PM in Reporting & Analytics for B2C Service 1 comment

Content

When we schedule reports in the format of Excel Attachment, we always receive an warning when opening in Excel. The error reads that the file format and extension of "file name" don't match. The file could be corrupted or unsafe.

You can click Yes and it will open. However, as we are sending to new people all the time, some are hesitant to open. Is there any fix for this issue?

Version

Service Cloud August 2016

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