Lookup values in report filter
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I want to create a report where I select an account from a drop-down and where RNOW displays the number of incidents closed by that account + the number of incidents closed by all accounts that are a member of the same account group.
For example I select "John Smith" who is a member of the group "Tier 1". My report should show:
Period | John Smith | Tier 1 |
2016-Q1 | 150 | 1502 |
2016-Q2 | 165 | 1726 |
2016-Q3 | 162 | 1645 |
2016-Q4 | 149 | 1662 |
But I'm stuck defining a filter where acct_groups.group_id must get the same value as the acct_groups.group_id for the selected account John Smith (which is stored in a variable $Agent).
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