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Pop up report with Quick Search ability

edited Jan 2, 2017 3:04PM in Reporting & Analytics for B2C Service

Content

We use popup report by URL for integration with CTI. CTI call a URL with parameters of report id and contact phone number, which is defined as a filter in the report (Search contact by phone number).

We want it to work as Quick Search, so if there is only one contact record, it will open the contact workspace. Is it possible ?

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