Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register
Get Started with Redwood for Oracle Cloud HCM   Begin Now
To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.

For more information, please refer to this announcement explaining best practices for getting answers to questions.

case management primary point of contact

edited Nov 21, 2024 11:20PM in Help Desk 1 comment

Summary:

Implementing case management for a customer. Not able to save page due to incorrect party id in primary contact field

Content (please ensure you mask any confidential information):

I am using the seeded primary contact party id field with primarycontactcreatecase template in visual builder. when clicking on save i get an error that party id is invalid.

It is happening because the seeded template is trying to pass assignment id in the primary contact party id field.

Did any of you face and fix this problem?

Version (include the version you are using, if applicable):



Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!