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Sorting Reports by Year

edited Jan 5, 2017 8:31AM in Reporting & Analytics for B2C Service 2 comments

Content

Hello dears,

We have a custom incidents report that needs to be sorted by latest incident created on top. I've clicked the small arrow next to the creation date to sort by latest and it was working fine up until we changed years...now it still sorts 25 december 2016 before 3 january 2017.

I don't know how the sorting is being done (maybe by day?) but is there a way to sort by latest taking into account the year? (i.e. 5 january 2017 before 3 january 2017 before 25 december 2016) 

Many thanks,

Hanna

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