KCS Answer Citations By Group - Analytics Cookbook Recipe
Content
CITATIONS BY GROUP
Knowledge-Centered Service (KCS)
Author: Jeff Elser
Difficulty rating: (Basic)
Target persona: Authors, Managers
Ingredients:
4 Tables (answers, user_trans, accounts, acct_groups). 0 Outer/ 3 Inner Joins
4 Columns using formulas (1 sum() & decode())
1 Filters
Overall description/purpose: This report supports the KCS methodology Technique 7.3: Assessing the Creation of Value. Citations are a measure of the of an author's content by others. Specifically, it counts the number of times agents editing incidents have linked to answers written by a given author. This report aggregates citations by account group and drills down into individual citation counts.
Screen shot: Citations by Group
Master Chef Approved (a.k.a. Data Validated)?
Tagged:
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