Top Keywords Trend - Analytics Cookbook Recipe

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Top Keywords Trend

 

 

 

 

Show the trend of todays most used keywords

 

 

 

 

 

 

 

 

 

Author: Bastiaan van der Kooij

Independent Oracle Service Cloud Consultant

 

 

 

 

 

 

 

 

 

Difficulty rating: (Advanced)

 

 

 

 

Target persona: KB Administrator

 

 

 

 

Ingredients:

 

 

 

 

This report shows the Keywords that are most used today and how much they were used in the previous days. It gives an intuitive, real-time overview of what your customers are currently looking for and whether current keyword searching is out of the ordinary. Suppose a keyword that is used many times today has not been used the last couple of days, this could be an indication that there is a problem with your service or products and people suddenly start searching for solutions. Time to either make sure people find the right solution by adding answers or notify technical