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Filter out duplicate reference numbers

edited Jan 12, 2017 4:56AM in Reporting & Analytics for B2C Service 4 comments

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We have a report that displays the Reference Number, status, created by, assigned to, details (Custom Field) and date created. We have run into a situation where the report shows the incident a number of times based on how many different notes/comments are saved. We would like to filter this out so it just shows the incident once. We tried grouping but that doesn't work because the comments field is different so it make it unique. I was hoping there was a way to make a filter that would only show unique reference numbers. Does anyone know if this is

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