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Filter out contact list by disposition of last incident

edited Jan 17, 2017 4:53PM in Reporting & Analytics for B2C Service 2 comments

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Hello, I’m completely new to Rightnow and don’t have a development background.  I’m working for a charity and slowly picking things with a lot of help from this forum, trial and error and reverse engineering a lot of the built in reports but I’m completely stumped with this and looking for some help.

I’m trying to build a contact list that will display all contacts where their last incident was an enquiry showing interest in one of our programmes but the incident was closed with the disposition ‘unable to contact’ (I think a rule set in our Right now is that an unresolved incident is set as solved with the disposition unable to contact after a set period of time if it has not been resolved in another way)

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