Error when creating performance template redwood

Summary:

Greetings!

Has anyone come across the error -JBO-27122: SQL error during statement preparation while using performance management templates. We just launched our annual reviews and this message appears for employees who have been transferred or rehired. Basically anyone with a new assignment.

This is something new because these employees previously had a mid term review when they were able to initiate a perfoamce document. Nothing in the eligibility requirements have changed… they see the document but when they try to lauch the error appears. We raised an SR 2 weeks ago but have not gotten a response, any help would be greatly appreciated.