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Transactional report (Matrix) results by Incident Number

edited Jan 19, 2017 3:31PM in Reporting & Analytics for B2C Service 4 comments

Content

Hello everyone,

 

Do you know if there is a way to generate a report representing results of a matrix - type transactional survey by incident number. I mean the incident number set to Solved and consequently triggered relevant rule to send survey to the client.

 

Thank you very much in advance.

Version

Service Cloud
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