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Knowledge Advanced Questions and Sessions Count by Day - Analytics Cookbook Recipe

edited Apr 29, 2020 5:12PM in Reporting & Analytics for B2C Service 3 comments

Content

 

 

 

 

 

 

Questions and Sessions

 

 

 

 

Questions asked on a daily basis 

 

 

 

 

(Knowledge Advanced)

 

 

 

 

Author: Nivi Gopathi/Ramesh Manian

 

 

 

 

 

Difficulty rating:  (Intermediate)

 

 

 

 

Target persona: Managers, KB Administrator, Executive

 

 

 

 

Ingredients:

 

 

 

 

1 Tables (OKCS Questions)

 

 

 

 

Columns using formulas (2 count(), 2 count distinct (), 1 date_format())

 

 

 

 

Filters

 

 

 

 

Overall description/purpose: This report gives the executive or the knowledge manager a clear understanding of the questions that users have asked on a daily basis. This report is available only when Knowledge Advanced is enabled. 

 

 

 

 

Use case being served: 

 

 

 

 

A few questions that are often asked by senior managers are:

 

 

 

 

  1. How engaged are our users with our site?
  2. How is the response for our new campaign?

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