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How can I reduce the number of expense approval emails our users are receiving?

in Expenses 1 comment

Summary:

Users who have a delegate submitting expenses on their behalf receive an "FYI: Expense Report Approval EXPXXXX…" and "Expense Report Approval EXPXXXX…" notification within 1 minute of each other if their expense report is set to auto-approve by the workflow or their manager. This causes frustration for the end user because the email content is the same and looks like a duplicate, the only difference is the "FYI". Is it possible to eliminate the second email if an auto approve rule is used? Or change the FYI to say "a delegate submitted this on your behalf"?

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