Not able to Review Credit Memo Request of Dispute and Close the Dispute
Summary:
Hi Team,
We have configured Dispute approval in Advance Collection area by Manual method i.e. using the autoaction as HtOutcmeCreateManualCreditMemo.
As a result, the dispute when it gets approved we are not able to see any Review credit memo page or any action button to close the dispute.
How do we close the dispute in the system? Any help on this is highly appreciated.
Content (please ensure you mask any confidential information):
We are looking for how to close the Dispute? Will there be any open 'Review credit requests' open if we do not create a credit memo manually in AR/AC. Our requirement is - after approval of dispute from projects approver, the projects team will create a credit memo manually in Projects module and send it to AR module. In the AR or Advance collection module we do not create any credit memo but only use the Collection dashboard to track the dispute and send it for approval to Projects team.