Report to list accounts assigned to incident and chat queues
Content
We have quite a few profiles and there is some overlap on incident queue or chat queues assigned to profiles. As staff turns over, I want to make sure we never end up with queues that don't have anyone assigned to work them. Is there a staff accounts by queue report? Ideally, it would either have a roll up by queue or a slice with the queue in the left margin and the accounts along with their profile on the right when you click on a queue. I don't see an option to filter by the incident queue assigned in profile permissions. Any assistance
Tagged:
0