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Report to list accounts assigned to incident and chat queues

edited Feb 1, 2017 11:05PM in Reporting & Analytics for B2C Service 5 comments

Content

We have quite a few profiles and there is some overlap on incident queue or chat queues assigned to profiles. As staff turns over, I want to make sure we never end up with queues that don't have anyone assigned to work them.  Is there a staff accounts by queue report? Ideally, it would either have a roll up by queue or a slice with the queue in the left margin and the accounts along with their profile on the right when you click on a queue.  I don't see an option to filter by the incident queue assigned in profile permissions.  Any assistance

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