How to prevent transactions showing as 'Delinquent' in collections?
Summary:
Is there any way to prevent specific transaction types appearing as delinquent in the Collections screen even after they are past due?
Content (please ensure you mask any confidential information):
We would like to prevent specific transaction types from being classified as 'Delinquent' and appearing in the Collections Workbench screen, even when they have passed their due date. There are no follow up actions for these transactions and there are around 500K per month of them, making the screen very difficult for collectors to use.
Version (include the version you are using, if applicable):
24D
Code Snippet (add any code snippets that support your topic, if applicable):