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Agents available for Chat - Visual representation

edited Feb 8, 2017 9:00AM in Reporting & Analytics for B2C Service 3 comments

Content

Hi,

I've been tasked with creating a visual representation of agents available for chat.  I think we can do this using a Gantt chart.  As you can see from the chart below, this agent was available 5 times on the 7th of February.  Is it possible to amalgamate this agent sessions in to one Gantt chart bar, as shown in the graph below?  Or is there any other way I can do this?

Thank you.

Nelly

 

Version

Oracle Service Cloud May 2016

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