Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Create Automatic Receipts - Transaction not getting selected

edited Dec 24, 2024 12:18PM in Receivables & Collections 1 comment

Summary:

Create Automatic Receipts - Transaction not getting selected

Content (please ensure you mask any confidential information):

Hi - I am going here:

Receivables > Accounts Receivable > Tasks > Receipts > Create Automatic Receipts:

Enter details at top, then click into "From Transaction Number" field:

I can see e.g. Transaction Number 60437988 is available to select, but Transaction Number 60414366 is not.

  • Both transactions have outstanding balance, and are Completed
  • Receipt Method on both Customers = "Direct Debit"
  • The Paying Customer Sites on both Transactions have:
    • "Direct Debit" Receipt Method
    • Active Bank Account
    • Instrument Assignment for Bank Account is before Transaction Date

There was originally an issue with Transaction Number 60414366, so that I can see on RA_CUSTOMER_TRX_ALL, the following are populated:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!