how do we manage Collection Manager and Agent Hierarchy on Collections Dashboard — Cloud Customer Connect
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how do we manage Collection Manager and Agent Hierarchy on Collections Dashboard

Hi Team,


When a collection Manager wants to see his Agents tasks and Dashboard, how are we managing the collections manager and agent hierarchy on the collections dashboard.


We tried managing through Customer profile class setup by different Collectors and adding the Collection agents at Customer account setup.


If anyone has implemented the same Please help.

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