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Search effectiveness

edited Mar 7, 2017 2:22PM in Reporting & Analytics for B2C Service 7 comments

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Hello,

I'd like to report on a few things to see how effective our search is. All I can find as standard reports list the keywords. We use those too but I need a high level report on this - we cover 22 languages/interfaces so something that can show me weekly/monthly how the team are improving and maintaining the search effectiveness.

I'm struggling to find the right tables... I was using 'keyword searches' but I would like to compare the number of searches to the number of searches without results. Is there any way to do that?

Thanks,

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