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Oracle Benefits AI Agent in Redwood Benefits Page

edited Jan 10, 2025 1:03PM in Benefits 17 comments

Summary:

I enabled the AI agent in benefits self service redwood page but AI agent is prompting "Sorry, the assistant is unavailable right now. If the issue persists, contact your help desk."

Content (please ensure you mask any confidential information):

I enabled the AI agent in benefits self service redwood page but AI agent is prompting "Sorry, the assistant is unavailable right now. If the issue persists, contact your help desk.", its not working though the pdf in the tools contains the necessary prompt. The version of the system is 24D.


Version (include the version you are using, if applicable):

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