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Answers Viewed report - split by view source/answer referrer — Cloud Customer Connect
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Answers Viewed report - split by view source/answer referrer

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edited May 26, 2015 2:25PM in Reporting & Analytics for B2C Service 2 comments

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Hello community.

A report that I've been wanting to create for some time is a report that gives us an indication as to the source of answer views.

I'd like to take a standard 'Answers viewed by date' report, but be able to filter the figure provided by where the view has come from. For example:

1000 views for a day. Of those 1000 views, how many views originated from a customer performing a Google search, how many from another search engine, and how many of the views originated from a customer already on our support pages or a page on our own website?

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