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Hw do you find the original contact of an incident

edited Mar 22, 2017 10:42PM in Reporting & Analytics for B2C Service 4 comments

Content

Hi,

We have some incidents that are saved under a default email if they are unable to login on our pages. The agent then helps them, and reassigns the incident to the correct contact.

Is there any way I can run a report to show how many incidents have the contact changed? I looked in the transaction table but couldn't find anything...

Thanks

Lorna

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