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Rescheduled Activities are present and showing in the Booked Activities in the QUOTA Configuration

in Field Service 3 comments

Summary: Hi Team,

We have checked the issue reported by business team for Bin Omran Bucket and investigated,
found that as per the slot from 8 AM TO 11 AM, total activities is booked 37 for installation.
As per your business requirement, we have correctly configured 28 slots for booking. But it showing total activities is booked 37=28 WFM Activities + 9 Rescheduled Activities.

Can you please let us know why 9 Rescheduled Activities are present and showing in the Booked Activities field in the QUOTA Configuration.

Please find the attached snap shot for your ref.


Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):24D

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