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Chat Report

edited Mar 24, 2017 1:05PM in Reporting & Analytics for B2C Service 6 comments

Content

Hey guys and gals,

I was wondering if you all knew of a OOTB report that allowed me to see when agents were available or not available during a specific time frame (not real time reporting).  This way I know if agents were unavailable when supposed to be available etc.  Any help would be greatly appreciated!

 

Thanks!

Version

Service Cloud
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