Report on answers read by agents

Content

Hi there,

Have created a report that should show the answers that have been read by agents (using the Customer Portal). What happens is that we created a customization that writes a record to a created Custom Object called 'CO.AnswerStatus' each time that an agent reads an article that he/she hasn't read before. So on opening the article (answer detail / answer view page), then this record is written and therefore the agent can see within the search results which of the answers he/she has already read (we created a 'read' green check sign to display after the summary of the answer).