Current re-opened tickets
Looking for some thoughts on how to capture tickets that are currently re-opened. We allow tickets to be reopened within 14 days of resolution, though we don't have a status specifically for re-opened tickets. So in other words, what tickets where Status Type <> Resolved and have been in Status Type = Resolved in the past. Here's my initial thought, just not sure if it's the best approach:
Filter on inc_performance.intv_type = 7 "Create to Initial Resolved". Then filter on Status Type <> Solved. That should give me all tickets ever resolved, then only those are aren't currently resolved.
That approach sound good? Any better approaches?