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Report shows no value when something is added from "Add New"

edited Apr 1, 2017 1:06PM in Reporting & Analytics for B2C Service 4 comments

Content

Hi All,

In Incident workspace, I have a custom tab which shows a report. When I click on Add New in the custom tab, it's workspace opens and I enter some data. When I click on OK, the report shows all colums as No Value. When I save the incident the report shows the values I entered. I need the report to show values whenever I add a new record, not by clicking on Save.

The problem I identified is the report has data columns coming from two tables. The columns which belong to custom workspace show data directly without clicking on save. The columns from secondary table are showing no value. Please refer to the attached image. In the image, the first three columns are showing No value and rest are showing data. The first three columns belong to one table and rest to another table.

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